Pacific Coast Labs is committed to providing high-quality, accurately tested research materials. If your order arrives damaged or incorrect, we'll make it right — see below. Because of the nature of these products, we're not able to offer returns or exchanges once an order ships.
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:
We'll review the issue and provide a resolution, which may include:
We do not provide monetary refunds except in rare cases where a replacement isn't possible.
Outside of the damaged/incorrect-item coverage above, and because our products are laboratory research materials, we cannot:
Once an order is placed and shipped, it is considered complete and final.
Once a package is marked delivered by the carrier, we're no longer responsible for:
We recommend contacting the carrier directly to initiate a trace or claim.
For regulatory and quality-control reasons, we cannot accept returns of:
This protects product integrity for every customer we ship to.
For questions or to report a damaged item, email support@pacificcoastlabs.org. Include your order number and photos for the fastest resolution.
By placing an order on this site, you acknowledge and agree to this Refund & Returns Policy.